Appointment Prep

Use the Tabs Below to review Appointment Prep info before your In-Clinic or TeleRehab (Virtual) Appointment At Collegiate Sports Medicine

If you aren’t sure if your appointment is In-Clinic or Virtual please contact your clinic

Red Deer In-Clinic Prep
If you are arriving more than 10 minutes early for your appointment, stay in your car & use the Self-Checkin button below & we will call you when your practitioner is ready for you.

 

What to Expect for your In-Clinic Appointment

With Phase 3 updates we have revised some of our procedures while still ensuring the safety of all during COVID-19.

  • DO NOT ATTEND IF YOU HAVE ANY COVID SYMPTOMS – Fever, sore throat, runny nose, new cough, or if you have been directed to Quarantine by Alberta Health Services or Canadian Border Services. Call us to reschedule your appointment or we can change it to a virtual appointment.

 

  • Arrive 5 min prior to your appointment & enter the clinic. If you see a line-up, please wait outside until there is room to check-in
  • If you are more than 10 mins early use the self check-in button above so we know you are here & we will call you when we are ready to have you enter (or call 403-314-4458 for Red Deer Downtown, 403-352-7979 for Red Deer Campus).
  • If you are more than 15 minutes early for your appointment we will ask you to wait outside (in your vehicle or in the Great Hall if you are at the campus clinic).
  • You will still be asked COVID screening questions when you arrive.
  • If you’ve been directed to Quarantine or are feeling unwell we will be happy to treat you in the comfort of your home via a virtual appointment.
  • Currently, your practitioner continues to require you to wear a mask due to treatment requiring you & your practitioner to be less than 2 metres apart. Please bring your own or we have disposable & reusable masks for sale in the clinic. Our practitioners will also be wearing masks.
  • To limit the number of people in the clinic – Don’t bring other people into the clinic unless necessary. You may bring in a parent, significant other, family members if you want – they will need a mask, complete a COVID screen & provide their name at check-in.
  • All attending need to register time in & out at the front desk to comply with AB Government requirements for Contact Tracing purposes.
  • Remove your shoes when you enter the clinic.
  • Upon entering & exiting the clinic use hand sanitizer provided.
  • Keep in mind social distancing & pay attention to signage.
  • Ensure you have completed all intake forms & paperwork online prior to your appointment.
  • Payment with touchless methods are encouraged – we can take a credit card on account for online payment or tap is available at front desk.
  • Appts are 1-on-1 time with your practitioner.
  • If you are late for your appointment, we will be unable to extend your appointment length.
  • Our cancellation policy requires 10 business hours’ notice with the exception of last minute or unexpected illness or injury.
Olds In-Clinic Prep
 

What to Expect for your In-Clinic Appointment

With Phase 3 updates we have revised some of our procedures while still ensuring the safety of all during COVID-19.

  • Arrive 5 min prior to your appointment.
  • Be prepared to go over the COVID-19 screening questions once you enter the clinic.
  • If there are 2 or more people in the waiting room, please wait outside until there are less people.
  • If you are feeling unwell or have been directed to Quarantine by Alberta Health Services or Canada Border Services we will be happy to treat you in the comfort of your home via a virtual appointment.
  • If you’ve been out of the country in the past 14 days we will give you a medical mask to wear while with your therapist.
  • Current Government Regulations require you to wear a mask due to treatment requiring you & your therapist to be less than 2 metres apart. Please bring your own or we have some reusable & disposable masks for sale in the clinic. Our practitioners will also be wearing masks.
  • Don’t bring other people into the clinic unless necessary. We have limited space to facilitate social distancing.
  • All attending need to register time in & out at the front desk.
  • A change room may not be available, come wearing appropriate clothing to allow your practitioner to expose the area they are treating.
  • Please remove shoes upon entering the clinic.
  • Upon entering & exiting the clinic use hand sanitizer provided.
  • Keep in mind social distancing & pay attention to signage.
  • Ensure you have completed all intake forms & paperwork online prior to your appointment.
  • Payment with touchless methods are encouraged – we can take a credit card on account for online payment or tap at the front desk.
  • Appts are 1-on-1 time with your practitioner.
  • If you are late for your appointment, we will be unable to extend your appointment length.
  • Our cancellation policy requires 10 business hours notice with the exception of last-minute or unexpected illness or injury
Telerehab (Virtual Appointment)

What you’ll need:

  • TeleRehab is best experienced on a computer or laptop with a webcam. Use Google Chrome or Firefox browser (not Safari, Microsoft Edge, etc)
    • A Tablet & /or Smartphone work as well they just have smaller screens for interaction with your therapist –
    • You will asked to download an app if you are using a smartphone (follow instructions in your appointment reminder or given to you by reception
  • Good internet connection: Check your connection at fast.com. You will want a speed of at least 15Mbps. Lower speeds have worked but if the video doesn’t work we may need to move to a phone appointment.
  • A quiet space with no distractions around you (eg. Stereo, television, people, etc)
  • Where comfortable clothing that you can move in & that allows the practitioner to see the injured area (Shorts for lower body / tank top for upper body)
  • Be in a space where you have room to move around a bit
    • You may be given exercises/stretches to try (consider an area where you can do a lunge or laydown on the floor)

What to Expect at your Appointment:

  • You will either get an Email from Collegiate with a notice that your Appointment is about to start & it will have a ‘Begin Appointment button’ or Your practitioner will email from ‘PhysiApp’ 1-5mins prior to your appointment with a link & your access code for the appointment (depending on which platform they are using)
    • Using a computer/laptop,
      • Use the button or link in the email
    • Using Tablet/Phone
      • Download the free Apple “App Store” or Google “Play Store” as described by Reception or when you open the link
  • Wait on screen for your practitioner
  • If you aren’t contacted or are disconnected wait 1-3 minutes for your practitioner to contact you
    • If you aren’t contacted please call your clinic, see numbers below

Troubleshooting:

If you Appointment shows JANE Telerehab, use this troubleshooting guide
https://jane.app/guide/telehealth/troubleshooting-your-online-appointment

For Other Telerehab Appointments use the below troubleshooting (Physitrack Appointments)

  • Are you not seeing an incoming call alert?
    • Please make sure that you are logged in with the correct (most recent) program code or link.
  • Do you not see your practitioner’s audio or video?
    • Please ask your practitioner to visit this Troubleshooting page and follow the steps listed above.
  • Does the call drop suddenly?
    • Check that you have a stable and reasonably fast internet connection
    • See Network & firewall settings, This especially applies if you are on a corporate network & you may need to talk to your company IT person.
  • Can you see yourself, and can the practitioner see him/herself but you are not appearing on each other’s screens simultaneously?
    • See Network & firewall settings, this especially applies if you are on a corporate network & you may need to talk to your company IT person.

Using the PhysiApp:

  • Do you not see/hear your own audio or video?
    • Make sure that PhysiApp is allowed to use your camera and microphone. This can usually be changed in your device’s Settings or Preferences app.
    • Make sure that you have the latest version of PhysiApp installed on your device.
    • Make sure your device’s software (OS) is up to date.
  • Do you not see your practitioner’s audio or video?
    • Please ask your practitioner to visit this Troubleshooting page and follow the steps listed above.
  • Does the call drop suddenly?
    • Check that you have a stable and reasonably fast internet connection.
    • If you are connected to a corporate wireless network, see Network & firewall settings