Appointment Prep

Use the Buttons Below to review Appointment Prep info before your In-Clinic or TeleRehab (Virtual) Appointment At Collegiate Sports Medicine

If you aren’t sure if your appointment is In-Clinic or Virtual please contact your clinic

Red Deer In-Clinic Prep (Downtown & Campus Locations)

Please do not come in more than 10 minutes before your appointment, if you arrive early wait in your car until closer to your appointment time.

 

What to Expect for your In-Clinic Appointment

  • DO NOT ATTEND IF YOU HAVE ANY COVID SYMPTOMS – Fever, sore throat, runny nose, new cough, or if you have been directed to Quarantine by Alberta Health Services or Canadian Border Services. Call us to reschedule your appointment or we can change it to a virtual appointment.
  • Masking is up to you. Our team may continue wearing masks, if you would prefer your practitioner is wearing a mask please let us know, they have no problem making sure you are comfortable with your appointment.
  • Arrive no more than 10 min prior to your appointment & enter the clinic.
  • To limit the number of people in the clinic – Don’t bring other people into the clinic unless necessary.
  • Remove your shoes when you enter the clinic.
  • Upon entering & exiting the clinic use the hand sanitizer provided.
  • Keep in mind social distancing & pay attention to signage.
  • Ensure you have completed all intake forms & paperwork online prior to your appointment.
  • Appts are 1-on-1 time with your practitioner.
  • If you are late for your appointment, we will be unable to extend your appointment length.
  • Our cancellation policy requires 10 business hours’ notice with the exception of last-minute or unexpected illness or injury.

Olds In-Clinic Prep

What to Expect for your In-Clinic Appointment
  • Masks are still recommended but are not required.
  • Our team will also be wearing masks if required by their association or college
  • Arrive 5 min prior to your appointment.
  • Be prepared to go over the COVID-19 screening questions once you enter the clinic.
  • If you are feeling unwell or have been directed to Quarantine by Alberta Health Services or Canada Border Services we will be happy to treat you in the comfort of your home via a virtual appointment.
  • Don’t bring other people into the clinic unless necessary. We have limited space to facilitate social distancing.
  • Please remove your shoes upon entering the clinic.
  • Upon entering & exiting the clinic use hand sanitizer provided.
  • Keep in mind social distancing & pay attention to signage.
  • Ensure you have completed all intake forms & paperwork online prior to your appointment.
  • Appts are 1-on-1 time with your practitioner.
  • If you are late for your appointment, we will be unable to extend your appointment length.
  • Our cancellation policy requires 10 business hours notice with the exception of last-minute or unexpected illness or injury

Telerehab (Virtual Appointment) Prep

What you’ll need:

  • TeleRehab is best experienced on a computer or laptop with a webcam. Use Google Chrome or Firefox browser (not Safari, Microsoft Edge, etc)
    • A Tablet & /or Smartphone work as well they just have smaller screens for interaction with your therapist –
    • You will asked to download an app if you are using a smartphone (follow instructions in your appointment reminder or given to you by reception
  • Good internet connection: Check your connection at fast.com. You will want a speed of at least 15Mbps. Lower speeds have worked but if the video doesn’t work we may need to move to a phone appointment.
  • A quiet space with no distractions around you (eg. Stereo, television, people, etc)
  • Where comfortable clothing that you can move in & that allows the practitioner to see the injured area (Shorts for lower body / tank top for upper body)
  • Be in a space where you have room to move around a bit
    • You may be given exercises/stretches to try (consider an area where you can do a lunge or laydown on the floor)

What to Expect at your Appointment:

  • You will either get an Email from Collegiate with a notice that your Appointment is about to start & it will have a ‘Begin Appointment button’ or Your practitioner will email from ‘PhysiApp’ 1-5mins prior to your appointment with a link & your access code for the appointment (depending on which platform they are using)
    • Using a computer/laptop,
      • Use the button or link in the email
    • Using Tablet/Phone
      • Download the free Apple “App Store” or Google “Play Store” as described by Reception or when you open the link
  • Wait on screen for your practitioner
  • If you aren’t contacted or are disconnected wait 1-3 minutes for your practitioner to contact you
    • If you aren’t contacted please call your clinic, see numbers below

Troubleshooting:

If you Appointment shows JANE Telerehab, use this troubleshooting guide
https://jane.app/guide/telehealth/troubleshooting-your-online-appointment