Appointment Prep

Use the Tabs Below to review info before your In-Clinic or TeleRehab (Virtual) Appointment

If you aren’t sure if your appointment is In-Clinic or Virtual please contact your clinic

Telerehab (Virtual Appointment)

What you’ll need:

  • TeleRehab is best experienced on a computer or laptop with a webcam. Use Google Chrome or Firefox browser (not Safari, Microsoft Edge, etc)
    • A Tablet & /or Smartphone work as well they just have smaller screens for interaction with your therapist –
    • You will asked to download an app if you are using a smartphone (follow instructions in your appointment reminder or given to you by reception
  • Good internet connection: Check your connection at fast.com. You will want a speed of at least 15Mbps. Lower speeds have worked but if the video doesn’t work we may need to move to a phone appointment.
  • A quiet space with no distractions around you (eg. Stereo, television, people, etc)
  • Where comfortable clothing that you can move in & that allows the practitioner to see the injured area (Shorts for lower body / tank top for upper body)
  • Be in a space where you have room to move around a bit
    • You may be given exercises/stretches to try (consider an area where you can do a lunge or laydown on the floor)

What to Expect at your Appointment:

  • You will either get an Email from Collegiate with a notice that your Appointment is about to start & it will have a ‘Begin Appointment button’ or Your practitioner will email from ‘PhysiApp’ 1-5mins prior to your appointment with a link & your access code for the appointment (depending on which platform they are using)
    • Using a computer/laptop,
      • Use the button or link in the email
    • Using Tablet/Phone
      • Download the free Apple “App Store” or Google “Play Store” as described by Reception or when you open the link
  • Wait on screen for your practitioner
  • If you aren’t contacted or are disconnected wait 1-3 minutes for your practitioner to contact you
    • If you aren’t contacted please call your clinic, see numbers below

Troubleshooting:

If you Appointment shows JANE Telerehab, use this troubleshooting guide
https://jane.app/guide/telehealth/troubleshooting-your-online-appointment

For Other Telerehab Appointments use the below troubleshooting (Physitrack Appointments)

  • Are you not seeing an incoming call alert?
    • Please make sure that you are logged in with the correct (most recent) program code or link.
  • Do you not see your practitioner’s audio or video?
    • Please ask your practitioner to visit this Troubleshooting page and follow the steps listed above.
  • Does the call drop suddenly?
    • Check that you have a stable and reasonably fast internet connection
    • See Network & firewall settings, This especially applies if you are on a corporate network & you may need to talk to your company IT person.
  • Can you see yourself, and can the practitioner see him/herself but you are not appearing on each other’s screens simultaneously?
    • See Network & firewall settings, this especially applies if you are on a corporate network & you may need to talk to your company IT person.

Using the PhysiApp:

  • Do you not see/hear your own audio or video?
    • Make sure that PhysiApp is allowed to use your camera and microphone. This can usually be changed in your device’s Settings or Preferences app.
    • Make sure that you have the latest version of PhysiApp installed on your device.
    • Make sure your device’s software (OS) is up to date.
  • Do you not see your practitioner’s audio or video?
    • Please ask your practitioner to visit this Troubleshooting page and follow the steps listed above.
  • Does the call drop suddenly?
    • Check that you have a stable and reasonably fast internet connection.
    • If you are connected to a corporate wireless network, see Network & firewall settings
Red Deer In-Clinic Prep
Olds Clients: do not use the online COVID screening link, you will receive a phone call the morning of your appointment or prior to your appointment for screening.
 

 

What to Expect for your In-Clinic Appointment

We have implemented some new procedures to ensure safety of all during COVID-19.

What to expect video thumbnail

 

  • Arrive 5 min prior to your appointment & wait in the parking lot.
  • Self-check in using the button above so we know you are here & we will call you to let you in when we are ready to have you enter (or call 403-314-4458 in Red Deer & 403-791-2766 in Olds)
  • Complete a self-assessment online the day of each appointment, you will be asked about it (see button above). If you have not done the online assessment be prepared to answer screening questions over the phone.
  • For Olds Clients do not use the online link, you will receive a phone call in the morning of your appointment or it will be done prior to your appointment if an earlier phone call wasn’t available.
  • If you’ve been out of the country, are feeling unwell, have been in contact with someone who is or may be COVID-19 positive, we will be happy to treat you in the comfort of your home via a virtual appointment.
  • Current Government Regulations require you to wear a mask due to treatment requiring you & your therapist to be less then 2 metres apart. Please bring your own or we have some for sale for $2/disposable or $16/reusable. Our practitioners will also be wearing masks.
  • Don’t bring other people into the clinic unless necessary. We have limited space to facilitate social distancing.
  • All attending need to register time in & out at the front desk.
  • A change room may not be available, come wearing appropriate clothing to allow your practitioner to expose the area they are treating.
  • Upon entering & exiting the clinic use hand sanitizer provided.
  • Keep in mind social distancing & pay attention to signage.
  • Our clinic washrooms will be reserved for emergencies only. Consider using the washroom before coming to the clinic.
  • Ensure you have completed all intake forms & paperwork online prior to your appointment.
  • Payment will be touchless – we can take a credit card on account for online payment or tap at front desk.
  • Appts are 1-on-1 time with your practitioner.
  • If you are late for your appointment, we will be unable to extend your appointment length.
  • Our cancellation policy requires 10 business hours notice with the exception of last minute or unexpected illness or injury
Olds In-Clinic Prep

You will receive a phone call the morning of your appointment or prior to your appointment for screening.


 

What to Expect for your In-Clinic Appointment

We have implemented some new procedures to ensure safety of all during COVID-19.

  • Arrive 5 min prior to your appointment & wait in the parking lot.
  • Self-check in using the button above so we know you are here & we will call you to let you in when we are ready to have you enter (or call 403-314-4458 in Red Deer & 403-791-2766 in Olds)
  • Complete a self-assessment online the day of each appointment, you will be asked about it (see button above). If you have not done the online assessment be prepared to answer screening questions over the phone.
  • For Olds Clients do not use the online link, you will receive a phone call in the morning of your appointment or it will be done prior to your appointment if an earlier phone call wasn’t available.
  • If you’ve been out of the country, are feeling unwell, have been in contact with someone who is or may be COVID-19 positive, we will be happy to treat you in the comfort of your home via a virtual appointment.
  • Current Government Regulations require you to wear a mask due to treatment requiring you & your therapist to be less then 2 metres apart. Please bring your own or we have some for sale for $2/disposable or $16/reusable. Our practitioners will also be wearing masks.
  • Don’t bring other people into the clinic unless necessary. We have limited space to facilitate social distancing.
  • All attending need to register time in & out at the front desk.
  • A change room may not be available, come wearing appropriate clothing to allow your practitioner to expose the area they are treating.
  • Upon entering & exiting the clinic use hand sanitizer provided.
  • Keep in mind social distancing & pay attention to signage.
  • Our clinic washrooms will be reserved for emergencies only. Consider using the washroom before coming to the clinic.
  • Ensure you have completed all intake forms & paperwork online prior to your appointment.
  • Payment will be touchless – we can take a credit card on account for online payment or tap at front desk.
  • Appts are 1-on-1 time with your practitioner.
  • If you are late for your appointment, we will be unable to extend your appointment length.
  • Our cancellation policy requires 10 business hours notice with the exception of last minute or unexpected illness or injury